Returning an item you bought online?
CanadiEx is a warehouse that processes returns for online stores. We are not the store you bought from, and we cannot issue refunds.
We did not sell you the product
CanadiEx is a third-party logistics (3PL) warehouse. Online stores hire us to receive and process their returns, which is why our name and address appear on your return label. Your order, your payment and your refund are with the store or marketplace you bought from.
We cannot issue refunds or check your order
We have no access to your order, your payment or your refund status. Only the seller can tell you where your refund is. Sellers usually issue refunds after the returned item has been received and inspected.
No walk-in returns
Our facility is a secure, bonded warehouse and is not open to the public. There is no front desk or customer counter. Please send your return by mail or courier using the label and instructions the seller gave you. We cannot accept packages dropped off in person.
Carriers and drivers
Deliveries and pickups are handled at our loading dock only. For safety and security reasons, there are no public washrooms or waiting areas on site.
What to do instead
- 1
Find the order confirmation email from the store or marketplace you bought from.
- 2
Contact that seller's customer service. On Amazon, go to Your Orders and choose Return or Replace Items, or contact the seller from the order page.
- 3
Ship your return with the label or instructions the seller provided, and keep your tracking number.
- 4
For refund questions, give the seller your tracking number. They can see when your return was received.
Common questions
Who is CanadiEx?
CanadiEx is a Canadian fulfillment and returns warehouse based in North York, Toronto. Online stores and brands use our services to receive and process their returns. If CanadiEx is on your return label, the store you bought from has chosen us to handle its returns.
Why is CanadiEx on my return label?
The seller uses CanadiEx as its returns address. Our address (111 Martin Ross Avenue, North York) receives returns for many different online stores.
My tracking says delivered. Where is my refund?
Refunds are issued only by the seller. Contact the store or marketplace you bought from and give them your tracking number.
Can I drop off or pick up my package at the warehouse?
No. The warehouse is not open to the public and we do not accept walk-in returns or customer pickups. Please ship your return using the seller's instructions.
Can I call CanadiEx about my order?
We cannot help with individual orders, returns or refunds. Our contact form and phone line are for businesses that use our warehouse services. Please contact the seller instead.
Are you a business looking for returns processing in Canada? See our returns management service.