Privacy Policy
Last updated: January 15, 2025
1. Information We Collect
CanadiEx (“we,” “us,” or “our”) collects information you provide directly to us, such as when you request a quote, contact us, or use our services. This includes your name, business name, email address, phone number, and information about your fulfillment requirements.
We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide fulfillment services
- Send you service updates, invoices, and operational communications
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and protect the security of our platform
We do not sell, trade, or rent your personal information to third parties.
3. Information Sharing
We may share your information with trusted service providers who assist us in operating our website and delivering our services, provided those parties agree to keep this information confidential. We may also disclose your information when required by law or to protect the rights and safety of CanadiEx or others.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Client operational data is retained for a minimum of 7 years for accounting and legal purposes.
5. Cookies
Our website uses cookies to improve your browsing experience and analyze site traffic. You may configure your browser to refuse cookies, though some features of the site may not function properly if you do.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@canadiex.com.
If you are a resident of Canada, your rights are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are in the European Union, you may have additional rights under the GDPR.
7. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at: